This page has been archived on the Web

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

Consumer product recall

Haibike USA recalls XDURO Race, Superrace and Urban Electric Bicycles

Starting date:
March 23, 2017
Posting date:
March 23, 2017
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Haibike USA

Affected products

Haibike XDURO Race, Superrace and Urban Models electric bicycles

Product description

This recall involves Haibike XDURO Race, Superrace and Urban models of electric bicycles. The recalled bicycles have an aluminum frame, hydraulic disc brakes, and a lithium battery. "Haibike" logo is printed on the front bicycle fork. "HAERA" followed by a combination of at least three numbers and characters is stamped in the frame under the battery.

The following Haibike models are included in the recall:
Model Model Year Colour Letter/Number
XDURO Race 2014, 2015 Black "HAERA" follwed by at least three numbers and characters
XDURO Race S RX 2016 Grey
XDURO Superrace 2014, 2015 Black
XDURO Urban 2014, 2015 Grey
XDURO Urban RC 2016 Grey
XDURO Urban S RX 2016 White

Hazard identified

The Haibike-manufactured fork on the front wheel of the bicycles can rupture or break while using, posing a fall hazard to the rider.

As of March 7, 2017, Haibike has received no reports of incidents or injuries in Canada. In the United States, the company has received no reports of incidents or injuries.

Number sold

Approximately 17 units of the affected products were sold in Canada, and approximately 250 units were sold in the United States.

Time period sold

The recalled products were sold from January 2014 to February 2017 at authorized Haibike dealers.

Place of origin

Manufactured in Germany (2014, 2015 models) and Taiwan (2016 models).



Haibike USA/
Accell North America




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the affected model bicycles and contact Accell North America for a free repair.

For more information, consumers may contact Accell North America by telephone toll-free at 1-800-251-8435, from 8:00 a.m. to 5:00 p.m. PST or visit Haibike's website and click on "safety recalls" at the top of the page for more information.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.