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Consumer product recall

Goal Zero LLC recalls Sherpa 50 and Sherpa 120 Power Packs

Starting date:
November 25, 2014
Posting date:
November 25, 2014
Type of communication:
Consumer Product Recall
Tools and Electrical Products
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Goal Zero LLC.

Affected products

Sherpa 50 and Sherpa 120 Power Packs

Product description

This recall involves rechargeable battery packs that are used for recharging cell phones and laptops. They utilize lithium-ion-iron-phosphate technology, which allows users to charge the battery packs with an AC wall charger, a 12V car charger, or a solar panel.

The units were sold under the SherpaTM brand name. The Sherpa 50 products being recalled have serial numbers beginning with "S/N 11002". The Sherpa 120 products being recalled have serial numbers beginning with "S/N 11102". The serial numbers are located on the back of the battery packs.

Sherpa 50 battery packs with serial numbers starting with "S50" are not being recalled and are safe to use as intended.

Hazard identified

The battery cells in some Sherpa 50 and Sherpa 120 Power Packs may overcharge, causing them to overheat, bulge, and release gas. The heat generated could melt the Power Pack's enclosure and potentially discolour the surface upon which it is sitting and possibly cause a fire.

In the United States, Goal Zero has received one claim that a battery pack caught fire and one claim that a consumer became ill after breathing fumes emitted from the battery pack.

Neither Health Canada nor Goal Zero has received reports of consumer incidents or injuries to Canadians related to the use of the recalled products.

Number sold

Approximately 110 units of the recalled products were sold in Canada and approximately 10,000 units in the United States.

Time period sold

The affected products were sold between March 2010 and November 2013 in Canada and the United States.

Place of origin

Manufactured in China.



Union Glory Technologies Ltd.

Kwai Chung of Shenzhen



Goal Zero LLC




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What you should do

Consumers should stop using the recalled products immediately and contact Goal Zero to obtain a free replacement battery pack.

For more information, consumers may contact a Goal Zero recall specialist toll-free at 1-877-897-3193 between 6:00 a.m. and 6:00 p.m. MST, Monday through Friday or visit the Goal Zero website and click on "Product Notifications".

If consumers do not wish to contact Goal Zero, the recalled products should be disposed of in accordance with Municipal Hazardous Waste Guidelines.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.