This page has been archived on the Web

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

Consumer product recall

Giant Inc. recalls Giant and Best Canadian hot water heaters

Starting date:
October 22, 2014
Posting date:
October 22, 2014
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Affected products

Giant and Best Canadian hot water heaters

Product description

This voluntary recall involves atmospheric gas water heater models (natural gas or propane) in 30, 40, 50 or 60 gallon capacities. They are white and have a red Giant logo or a red Best logo, attached to the upper front portion of the outside surface of the device. The identification plate found near the gas valve of the hot water heater shows the model number, the manufacturing date and the unit’s serial number.

The hot water heater model numbers potentially affected and involved in this recall begin with the following prefixes:
Model Numbers
GG30-27MF-P... UG30-27MF-P... UG50-38F-C...
GG30-30MF-N… UG30-30MF-N… UG50-40LF-N…
GG40-32LF-P… UG40-32LF-P… UG50-40LFD-N…
GG40-34LF-N… UG40-34LF-N… UG60-42MF-P…
GG40-9-34LF-N… UG40-36LF-N… UG60-47MF-P…
GG50-38LF-N… UG40-38LF-N… UG60-47MF-N…
GG50-9-38LF-N… UG50-36LF-P… UG60-47MF-C…
GG60-47MF-N… UG50-38LF-N… UG60-52MF-N…

Hazard identified

Certain units could have a small gap between the seat of the water holding tank and the combustion chamber. This may, in extreme conditions, affect the integrity of the sealed combustion chamber, which in turn may prevent the flame arrestor plate from operating as designed should there be a spill and/or inadequate use of flammable gas and/or vapor in proximity of the water heater. In such a case, there is an increased risk of fire and/or explosion.

Neither Health Canada nor Giant Factories Inc. has received any reports of consumer incidents or injuries related to the use of the product.

Number sold

Approximately 6,985 recalled hot water heaters were sold in Canada.

Time period sold

The recalled products were sold from April 1, 2014, to September 26, 2014.

Place of origin

Manufactured in Canada.


Usines Giant Inc.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers who have purchased a product whose model number appears in the table above should immediately contact Giant at 1-800-363-9354 to find out whether their unit is included in the recall. If the unit proves to be defective, it will be replaced at no charge to the consumer.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.