Giant Inc. recalls Giant and Best Canadian hot water heaters
- Starting date:
- October 22, 2014
- Posting date:
- October 22, 2014
- Type of communication:
- Consumer Product Recall
- Household Items
- Source of recall:
- Health Canada
- Fire Hazard
- General Public
- Identification number:
Giant and Best Canadian hot water heaters
This voluntary recall involves atmospheric gas water heater models (natural gas or propane) in 30, 40, 50 or 60 gallon capacities. They are white and have a red Giant logo or a red Best logo, attached to the upper front portion of the outside surface of the device. The identification plate found near the gas valve of the hot water heater shows the model number, the manufacturing date and the unit’s serial number.
Certain units could have a small gap between the seat of the water holding tank and the combustion chamber. This may, in extreme conditions, affect the integrity of the sealed combustion chamber, which in turn may prevent the flame arrestor plate from operating as designed should there be a spill and/or inadequate use of flammable gas and/or vapor in proximity of the water heater. In such a case, there is an increased risk of fire and/or explosion.
Neither Health Canada nor Giant Factories Inc. has received any reports of consumer incidents or injuries related to the use of the product.
Approximately 6,985 recalled hot water heaters were sold in Canada.
Time period sold
The recalled products were sold from April 1, 2014, to September 26, 2014.
Place of origin
Manufactured in Canada.
Usines Giant Inc.
What you should do
Consumers who have purchased a product whose model number appears in the table above should immediately contact Giant at 1-800-363-9354 to find out whether their unit is included in the recall. If the unit proves to be defective, it will be replaced at no charge to the consumer.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.