Consumer product recall

Fox Factory, Inc. recalls Mountain Bike Shock Absorbers

Starting date:
November 1, 2016
Posting date:
November 1, 2016
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fall Hazard, Physical Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Fox Factory, Inc.

Affected products

All model year 2016 and certain 2017 FOX FLOAT X2 series bicycle rear suspension shock absorbers

Product description

This recall involves all model year 2016 and certain 2017 Fox Float X2 Series bicycle rear suspension shock absorbers original equipment installed on the following full-suspension mountain bikes and frames:

  • Canyon
  • Diamondback
  • Foes Racing
  • Giant
  • GT
  • Ibis
  • Intense
  • Knolly
  • Morpheus
  • Norco
  • Orbea
  • Pivot
  • Rocky Mountain
  • Scott
  • Trek
  • YT

The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. "FLOAT X2" is printed on the external reservoir connected to the blue compression and red rebound adjusters that have "X2" and "RVS" laser etched on them.

Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bicycle models can be found on the company's website.

Hazard identified

The bicycle's rear shock absorber outer sleeve can rupture, potentially allowing the sleeve to come in contact with other bicycle parts or the rider, posing fall and injury hazards.

Health Canada has not received any reports of consumer incidents or injuries related to the use of these products in Canada.

In the United States, Fox Factory, Inc. has received seven reports of the shock absorber sleeve rupturing. No injuries have been reported.

Number sold

Approximately 973 units of the recalled products were sold as original equipment installed on full suspension mountain bicycles and frames, and approximately 362 units were sold as after-market accessories in Canada. Approximately 7,000 units were distributed in the United States as either original equipment or after-market accessories.

Time period sold

The recalled products were sold from March 2015 to September 2016 in Canada and the United States.

Place of origin

Manufactured in the United States.



Fox Factory, Inc.




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What you should do

Consumers should immediately stop using the bicycles with the recalled Fox Float X2 shocks and return their bike to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox Factory for instructions on receiving a free repair.

For more information, consumers can contact Fox Factory, Inc. by telephone toll-free at 1-855-360-3488 from 8:00 a.m. to 5:00 pm PST, Monday through Friday, by email or visit the company's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.