Consumer product recall

Flo Battery Backup for Flo Smart Water Monitors recalled due to fire hazard

Last updated


Flo Smart Water Lithium Ion Battery Backup
Consumer products - Fire hazard
What to do

Immediately unplug the battery back-up, contact Moen for instructions to disable the device before safely disposing of the battery in accordance with applicable laws, and to receive a refund.

Affected products

This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Backup (“Battery Backup”) which is an optional add-on to the Flo Smart Water Monitor and Shutoff. The Flo Smart Water Monitor and Shutoff (which is sold separately, has had no safety issues, and is not the subject of this recall) is a smart device that is installed on a home’s water supply line to monitor the temperature and pressure of a home’s water, track water usage, detect leaks and automatically shut off the home’s water before serious leaks occur. 

The following products are included in the recall:

Model Number

Date Code

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In rare cases, the product may fail by overheating, posing a fire risk.

As of April 13, 2023, the company has received no reports of incidents or injuries in Canada. In the Unites States, the company has received reports of three incidents which resulted in minor property damage but no reports of injury.

What you should do

Consumers should immediately unplug and stop using their recalled battery back-up, contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries, and for a refund.

For more information, consumers can contact Moen Incorporated toll-free at 1-844-633-8356, 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Moen Incorporated

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that 14 units of the affected product were sold in Canada and 10,000 were distributed in the United States.

Time Period Sold

The affected products were sold from August 2019 to November 2022.

Place of Origin

Manufactured in China

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Electronics


Moen Incorporated

North Olmsted, Ohio


Published by
Health Canada
General public
Identification number

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