This page has been archived on the Web

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

Consumer product recall

Fitbit, Inc. recalls Force Activity-Tracking Wristband

Starting date:
March 12, 2014
Posting date:
March 12, 2014
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Chemical Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Fitbit, Inc.

Affected products

Fitbit Force Activity-Tracking Wristband

Product description

This recall involves Fitbit Force™ wireless activity-tracking wristbands with model number: FB402BK-CAN, FB402BKS-CAN, FB402SL-CAN, FB402SLS-CAN.

The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 2 centimetres (3/4 inch) wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

UPC numbers are:

  • 898628002885,
  • 898628002892,
  • 898628002960,
  • 898628002977.

Hazard identified

Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the wristband.

Fitbit, Inc. has received at least 50 reports of skin irritation related to the use of this product in Canada.

Health Canada has received two reports from consumers of skin irritation related to the use of this product.

Number sold

Approximately 28,000 units of affected product were sold in Canada and approximately 1,000,000 were imported from China to the United States.

Time period sold

The recalled products were sold from October 2013 to February 2014 in Canada and the United States.

Place of origin

Manufactured in China.


Fitbit Inc.
San Francisco

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should stop using the recalled product immediately and contact Fitbit, Inc. for a full refund.  Any consumer who experiences skin irritation even after discontinuing use of the device should seek medical attention.

For more information, consumers may contact Fitbit toll-free at 1-888-656-6381 from 8:00 a.m. to 8:00 p.m. EST seven days a week, or visit Fitbit's website and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.