Consumer product recall

Fireplace Products International Ltd. (FPI) recalls Regency Ultimate U37 and U39 Direct Vent Gas Stove Fireplaces

Starting date:
May 15, 2018
Posting date:
May 15, 2018
Type of communication:
Consumer Product Recall
Household Items, Appliances
Source of recall:
Health Canada
Laceration Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Fireplace Products International Ltd. (FPI)

Affected products

Regency Ultimate U37 and U39 Direct Vent Gas Stove Fireplaces

Product description

This recall involves Regency Ultimate U37 and U39 Direct Vent Gas Stove Fireplaces. The recalled products are freestanding gas fireplaces with an angled glass window. They are black, with either black or brushed nickel features. The U39 unit has a cylindrical vent that extends from the top while the U37 unit has a cylindrical vent that extends from the rear.

The following model and serial numbers are affected by this recall:
Model Nubmer Serial Number Range





The model and serial numbers can be found on a label in the unit by opening the pull down door at the bottom front of the unit.

Hazard identified

The pressure release system can fail and cause the gas stove to explode, posing a laceration hazard.

As of May 14, 2018 the company has received 5 reports of incidents in Canada, including 1 report of minor injury. In the United States, the company has received no reports of incidents or injuries.

Number sold

Approximately 11,300 units of the affected products were sold in Canada and 13,700 were sold in the United States.

Time period sold

The affected products were sold from January 2001 to January 2018 in Canada and the United States.

Place of origin

Manufactured in Canada


Fireplace Products International Ltd. (FPI)
British Columbia

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What you should do

Consumers should immediately turn off the unit, terminate the supply of gas to the unit and contact Fireplace Products International Ltd. (FPI) to arrange for a repair.

For more information, consumers may contact Fireplace Products International Ltd. (FPI) by telephone at 1-866-867-4328, from 8:00 a.m. to 7:00 p.m. ET Monday to Friday or through the company's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.