Consumer product recall

Expanded Recall: Matrix Style Link and Biolage Spray recalled due to missing hazard labelling

Starting date:
September 3, 2019
Posting date:
September 6, 2019
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Last updated: 2019-09-06


  • Product:
    Various Matrix Style Link and Biolage Sprays.
  • Issue:
    Product is missing the mandatory hazard labelling.
  • What to do:
    Immediately stop using the product and contact Matrix Canada for a refund.

Expansion of the June 12, 2019 and August 16, 2019 recall.

Affected products

  • Matrix Style Link Volume Builder Spray in 238 g (8.4 oz) format
  • Matrix Style Link Mineral Play Back Dry Shampoo Spray in 96 g (3.4 oz) format
  • Matrix Biolage Hydra Foaming Styler Spray in 234 g (8.25 oz) format
  • Matrix Biolage Styling Whipped Volume Mousse Spray in 241 g (5.5 oz) format

Product description

This recall expansion involves two Matrix Style Link and two Matrix Biolage Spray line products without the required hazard labelling (see first two images) and bearing the UPC and lot numbers listed below.

NOTE: This recall does not include products that have the required hazard labelling.

Recalled products:
Product Name UPC Lot Number
Style Link Volume Builder 884486179371


Style Link Mineral Play Back Dry Shampoo 884486265036 HCRN0W
Biolage Hydra Foaming Styler 884486383303 HES40W, HERO1W, HERO0W, HERD0W, HERD1W
Biolage Styling Whipped Volume Mousse 884486383372


Hazard identified

The recalled products were not destined for the Canadian marketplace and do not have mandatory hazard labelling as required by the Cosmetic Regulations, under the Canadian Food and Drugs Act. Improper labelling could result in unintentional exposure to these products and lead to serious illness, injury or death.

As of August 30, 2019, the company has not received any reports of consumer incidents or injuries related to the use of these products in Canada.

Number sold

Approximately 4,908 units of the affected product were distributed in Canada.

Time period sold

The affected products were distributed between January 2019 and May 2019.

Place of origin

Manufactured in the United States of America



Matrix LLC

New York

New York


Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should discontinue use and contact Matrix Canada directly in order to return the items and obtain a refund.

For more information, consumers can contact Matrix by telephone at 1-888-422-6879 between 9:00 a.m. and 5:00 p.m. (Monday to Friday).

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website.You can visit this site for more information on other international consumer product recalls.