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Consumer product recall

Euro-Pro Operating LLC recalls Shark® Brand Vacuum Cleaners

Starting date:
April 22, 2015
Posting date:
April 22, 2015
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Electrical Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Euro-Pro Operating LLC

Affected products

Certain Models of Shark® brand Rotator® Powered Lift-Away® Series upright vacuum cleaners

Product description

This recall involves certain models of Shark® brand Rotator® Powered Lift-Away® Series upright vacuum cleaners.  They are maroon in colour and have a clear plastic middle section.  Shark and Rotator are printed on the front of the vacuum cleaners.   They measure approximately 114 centimetres tall (45 inches) and 30.5 centimetres wide (12 inches).

The following model numbers are included in this recall:
Model Number UPC Certification
NV650W Not applicable as sold directly to consumers ETL Certification Numbers 4005850 or 4004022
NV652 622356537940 ETL Certification Numbers 4005850 or 4004022

The vacuums can be identified from the model number, manufacturing date codes, and an identifying mark.  The model number is printed on a silver sticker located on the upper right-hand corner of the back of the unit.

The date code is stamped permanently into the metal prong of the power plug and show the week and year of manufacture in the WWYY format. Recalled units have date codes beginning with the number 48 or lower and ending with 14.

Vacuum cleaners marked with a dimple or green circle sticker on the outside of the plastic cuff that holds the aluminum wand have been inspected by the firm and are not included in this recall.

Hazard identified

The aluminum wand can disconnect from the vacuum cleaner's handle and remain energized with electricity, posing a risk of electric shock.

Health Canada has not received any reports of consumer incidents or injuries related to the use of these vacuum cleaners in Canada.

Euro-Pro Operating LLC has received 62 reports in which the aluminum wand disconnected from the vacuum cleaner’s handle. One incident occurred in Canada, and 61 incidents occurred in the United States. No injuries have been reported.

Number sold

Approximately 665 units were sold in Canada and approximately 142,000 units were sold in the United States.

Time period sold

The recalled products were sold from August 2014 to March 2015.

Place of origin

Manufactured in China.



Ecovacs Robotics Co., Ltd.




KingClean Electric Co., Ltd.




Euro-Pro Operating LLC




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What you should do

Consumers should immediately stop using the recalled vacuum cleaners and contact Euro-Pro Operating LLC to receive a free replacement wand.

For more information, consumers may contact the company's recall hotline toll-free at 1-877-593-5140, from 7:00 a.m. to 11:00 p.m. EST Monday to Saturday, and 9:00 a.m. to 8:00 p.m. EST on Sundays. Consumers may also visit the Shark's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.