Consumer product recall

Essity Professional Hygiene North America LLC recalls Tork Foam Soap Extra Mild SKU

Starting date:
October 9, 2018
Posting date:
October 9, 2018
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
General Public
Identification number:

Affected products

Tork Foam Soap Extra Mild

Product description

Tork Foam Soap Extra Mild SKU 401211. The affected product comes packaged as a 1 liter (33.8 US Fl. Oz.) plastic bottle and is shipped with 6 bottles per corrugated box case. This 1 liter bottle product is typically used in a wall-mounted dispenser in a commercial context, rather than used in a residential home context. The recalled products have expiry dates between September 2019 (EXP SEP19) and July 2020 (EXP JUL20). The expiry dates can be found on the shipping box or printed on the back of the bottles. 

Hazard identified

The recalled product is potentially contaminated with the bacteria Burkholderia cepacia. B. cepacia is found in soil and water and poses little medical risk to healthy people.

As a soap product, it is intended to be rinsed off, therefore the company has determined that it is unlikely that a health hazard will occur.

People with certain health problems including weakened immune systems or chronic lung disease may be more susceptible to infections from B. cepacia.

As of October 1, 2018, the company has received no reports of incidents or injury in Canada.

Number sold

Approximately 16,931 cases of the affected products were sold in Canada.

Time period sold

The affected product was sold from September 2017 to September 2018.

Place of origin

Manufactured in Mexico.



Essity Professional Hygiene North America LLC




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What you should do

Consumers should immediately stop using the recalled products even if they do not look or smell spoiled. Commercial establishments and others who possess the affected product should contact Essity for a replacement of the affected product.

For more information, consumers may contact Essity Professional Hygiene North America LLC by telephone at 1-866-722-6659, Monday to Friday form 7 a.m. to 5 p.m. (CT) or by email.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.