Consumer product recall

EQ3 recalls Arie Chair

Starting date:
September 28, 2018
Posting date:
September 28, 2018
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Affected products

Arie Chair

Product description

This recall involves the Arie Chair, an upholstered styrofoam shell chair with a customized front and back cover with a metal base. 

The affected products are as follows:
UPC Manufacturing Dates: 
30124-71 April 30, 2018 to July 13, 2018

Hazard identified

The weld of the metal mounting plate can fail, resulting in the chair's stem breaking off and the chair falling, which presents a fall hazard to consumers.

As of September 15, 2018 the company has received a total of 3 reports of the chair’s stem breaking.  No injuries have been reported.

Number sold

Approximately 272 units of the affected products were sold in Canada.

Time period sold

The affected products were sold from May 2018 to July 2018.

Place of origin

Manufactured in Canada.



EQ3, Ltd.




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What you should do

Consumers should immediately stop using the recalled chair and contact EQ3 for a repair kit. 

For more information, consumers may contact EQ3 by telephone at 1-888-988-2014, Monday to Friday from 9 a.m. to 5 p.m. (CT) and Saturday from 9 a.m. to 4 p.m. (CT), by email or online.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.