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Consumer product recall

Dog and cat heating and cooling mats

Starting date:
May 22, 2013
Posting date:
May 22, 2013
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Affected products

Dog and cat heating and cooling mats

Product description

This recall involves Royal Canin branded heating/cooling mats for dogs and cats. The mats consist of a plastic sheet made of nine gel pockets and an outer, removable red fabric cover with the Royal Canin logo on one corner.

Hazard identified

Royal Canin has determined that the mats contain diethylene glycol. This potentially dangerous chemical can be released from the mat if it is damaged and can cause illness to both pets and children if ingested.

Neither Health Canada nor Royal Canin Canada has received any reports of incidents or injuries to consumers related to the use of these mats in Canada.

Number sold

Approximately 465 of the recalled mats were distributed in Canada as promotional items at dog and cat shows. They were also made available to members of the Royal Canin Elite Breeders Club via the firm’s website.

Time period sold

The recalled mats were distributed from January 27, 2011 to April 1, 2013.

Place of origin

Manufactured in China.


Pearlink International
Grange Rouge - Les Plots
Royal Canin Canada

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should stop using the recalled mats immediately and return them to Royal Canin free of charge. Consumers will not receive a replacement mat, since this was a promotional item, however, any member of the Royal Canin Elite Breeder Club who redeemed points to purchase the mat online will have their points reimbursed upon return of the mat.

For more information, consumers may contact Royal Canin Customer Care by telephone at 1-800-527-2673, by email or through Facebook.