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Consumer product recall

Debco Bag Distributors recalls Tonal Thirst 355 ml (12 oz) Ceramic Mug

Starting date:
June 2, 2016
Posting date:
June 2, 2016
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Burn Hazard, Laceration Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Debco Bag Distributors

Affected products

Tonal Thirst 355 ml (12 oz) Ceramic Mug

Product description

This recall involves 4 models of the Tonal Thirst 355 ml (12 oz) Ceramic Mugs identified by product SKU CM6531. It comes in a glossy two-tone finish with a white exterior and coloured handle. The coloured handle matches the interior mug colour. The mugs were available in the following colours: white/black, white/blue, white/lime and white/red.

The ceramic mugs can have various logos printed on them as part of a promotional/marketing giveaway.

Hazard identified

The mug handle can break, posing a burn or laceration hazard to consumers.

Health Canada has not received any reports of incidents or injuries to Canadians related to the use of these mugs.

In Canada, Debco Bag Distributors received one report of a burn injury due to the mug handle breaking. No incidents were reported in the United States.

Number sold

Approximately 24,084 of the recalled products were sold in Canada as promotional/marketing giveaways, and approximately 150 units were sold in the United States.

Time period sold

The recalled products were sold from August 2015 to April 2016 in Canada and the United States.

Place of origin

Manufactured in China.



Debco Bag Distributors





Zibo Kunyang Ceramic Corporation



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What you should do

Consumers should immediately stop using the recalled mugs and dispose them, and contact Debco Bag Distributors for a non-imprinted replacement mug.

For more information, consumers can contact Debco Bag Distributors toll-free at 1-844-730-5005 between 9:00 a.m. to 5:00 p.m. EST, Monday through Friday, by email or visit the company's website

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.