Consumer product recall

Core Health & Fitness recalls Stairmaster® 8G Gauntlet Stepmill Machines

Starting date:
October 19, 2018
Posting date:
October 19, 2018
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Affected products

Stairmaster® 8G Gauntlet Stepmill Machines

Product description

This recall involves the Stairmaster® 8G Gauntlet Stepmill Machine. The machine consists of a revolving stair case and a backlit LCD console. Only the model numbers with the associated date codes are involved in this recall.

The following products are included in the recall:
Model Number Date Code
9-5250 From 1734 to 1823
9-5270 From 1813 to 1816

The model number is printed on the base of the unit. The date code can be found on the SKU and Serial Number Card located on the rear frame. The date code is in YYMM format (for example, 1734 means year 2017, week 34).

Hazard identified

The steps can accelerate rapidly without input from the user, posing a fall hazard.

As of October 9, 2018, the company has received no reports of incidents or injuries in Canada.

Number sold

Approximately 206 units of the affected products were sold in Canada.

Time period sold

The recalled machines were sold form October 2017 to June 2018.

Place of origin

Manufactured in China.



Core Health & Fitness





Land America Health and Fitness

Xiamen, Xingling


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What you should do

Consumers should immediately stop using the machine and contact Core Health & Fitness for a free repair.

For more information, consumers can contact Core Health & Fitness by telephone at 1-800-598-8541 from 6:00 a.m. to 5:00 p.m. PST Monday to Friday, by email or online.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.