Chromag Bikes recalls Chromag bicycle stems
- Starting date:
- April 4, 2017
- Posting date:
- April 4, 2017
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Fall Hazard
- General Public
- Identification number:
Chromag bicycle stems – models BZA, Director, HiFi and Ranger
This recall involves various Chromag bicycle stems with a 'Z' marked inside the bolt head. The bicycle stems come in various colours including black, red, blue, gold, purple and silver. Note that bolts marked with a 'T', 'Y' or 'C' inside the bolt head do not require replacement.
|BZA, Director, HiFi||Bolts that are M6 (6 mm) used for all steerer clamp and faceplate mounting|
|Ranger||Bolts that are M6 (6 mm) used only for steerer clamp (not faceplate mounting)|
Bolts with a 'Z' marked inside the bolt head used on certain bicycle stems may be prone to premature breaking when tightened, causing a fall and injury hazard.
As of March 23, 2017, the company has received four reports of premature breakage in Canada, and no reports of injuries.
Approximately 20 units of the affected products were sold in Canada.
Time period sold
The recalled products were sold from December 2016 to March 2017.
Place of origin
Manufactured in Taiwan.
Riser Holdings Ltd. d.b.a. Chromag Bikes
Essential Service Co., Ltd.
TAIWAN, PROVINCE OF CHINA
What you should do
Consumers should immediately stop using the affected bikes and contact their nearest Chromag dealer for replacement clamping bolts.
For more information, consumers may contact Chromag by telephone at 1-604-905-6667, Monday through Thursday from 9:00 a.m. to 5:00 p.m. PST or by email.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.