Consumer product recall

Chromag Bikes recalls Chromag bicycle stems

Starting date:
April 4, 2017
Posting date:
April 4, 2017
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Affected products

Chromag bicycle stems – models BZA, Director, HiFi and Ranger

Product description

This recall involves various Chromag bicycle stems with a 'Z' marked inside the bolt head.  The bicycle stems come in various colours including black, red, blue, gold, purple and silver.  Note that bolts marked with a 'T', 'Y' or 'C' inside the bolt head do not require replacement.

The following models are included in this recall:
Model Product Description
BZA, Director, HiFi Bolts that are M6 (6 mm) used for all steerer clamp and faceplate mounting
Ranger Bolts that are M6 (6 mm) used only for steerer clamp (not faceplate mounting)


Hazard identified

Bolts with a 'Z' marked inside the bolt head used on certain bicycle stems may be prone to premature breaking when tightened, causing a fall and injury hazard.

As of March 23, 2017, the company has received four reports of premature breakage in Canada, and no reports of injuries.

Number sold

Approximately 20 units of the affected products were sold in Canada.

Time period sold

The recalled products were sold from December 2016 to March 2017.

Place of origin

Manufactured in Taiwan.



Riser Holdings Ltd. d.b.a. Chromag Bikes


British Columbia



Essential Service Co., Ltd.


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What you should do

Consumers should immediately stop using the affected bikes and contact their nearest Chromag dealer for replacement clamping bolts.

For more information, consumers may contact Chromag by telephone at 1-604-905-6667, Monday through Thursday from 9:00 a.m. to 5:00 p.m. PST or by email.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.