Certain Master Spas Hot Tub and Swim Spa Diverter Valve Caps recalled due to impact hazard
- Starting date:
- August 15, 2019
- Posting date:
- August 15, 2019
- Type of communication:
- Consumer Product Recall
- Outdoor Living
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Last updated: 2019-08-15
- Product: Diverter valve caps sold with certain Master Spas hot tubs and swim spas
- Issue: The diverter valve caps can become loose and pop off, posing an impact hazard to bystanders.
- What to do: Immediately stop using the hot tubs and swim spas with the recalled caps and contact Custom Molded Products or Master Spas for a free replacement cap.
Diverter valve caps sold with certain Master Spas hot tubs and swim spas
This recall involves 2 inch diverter valve caps that were sold with certain Master Spas "Twilight", "H2X Swim Spa" and "MP Signature Deep Swim Spas" hot tub and swim spa models.
The model names are printed on the control panel covers. The valve caps are included as a component part and are located under the diverter handle on the upper deck of the hot tub/swim spa above the water line.
The diverter valve caps can become loose and pop off, posing an impact hazard to bystanders.
As of July 31, 2019, the company has received 112 reports of the diverter valve caps popping off in Canada and the United States, including 4 reports of consumers being struck by the cap with no injuries.
Approximately 1023 of the affected caps were sold in Canada.
Time period sold
The affected products were sold from December 2017 to May 2019.
Place of origin
Manufactured in China
Custom Molded Products
What you should do
Consumers should immediately stop using the hot tubs and swim spas with the recalled valve cap and contact Custom Molded Products or Master Spas to arrange for a free replacement cap.
For more information, consumers may contact Custom Molded Products (toll free) at 800-733-9060 from 8 a.m. to 5 p.m. ET daily or online by clicking on "Product Recall" at the bottom of the page.
Master Spas' customers can enter their spa serial number on the Master Spas website to determine if their spa is covered by the recall and order replacement parts.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.