Certain LiftMaster garage door control panels recalled due to potential entrapment hazard
Summary
The impacted control panels can still be used so long as the operator uses the wireless keypad in accordance with the Owner’s Manual and does not press “ENTER” more than once on the keypad. Consumers should contact Chamberlain Group to receive a replacement control panel.
Affected products
This recall involves certain LiftMaster myQ 889LM and 041A7928-3 garage door control panels that are sold as an individual accessory and/or packed-in with wall-mount residential jackshaft openers. The impacted control panels were sold between March 2022 and October 2022. A list of potentially impacted control panels is listed below:
| Model Number | UPC Bar Code |
|---|---|
| 8500MC | 012381203536 |
| 8500CMC | 012381203529 |
| 8500RGDMC | 012381203543 |
| RJO20MC | 012381188246 |
| RJO20CMC | 012381191277 |
| RJO20CHMC | 012381191277 |
| 889LMMC | 012381203611 |
| 889RGDMC | 012381203628 |
| 041A7928-3MC | 012381204304 |
Issue
The impacted control panels can allow the operator to unintentionally override the secondary entrapment protection system when the control panel is paired with both an external-facing keypad and a wall-mount operator, and the consumer initiates a door closing cycle using the keypad when there is an obstruction. The override can only occur when the consumer presses and releases “ENTER” a second time within 60 seconds of the initial push.
As of February 3, 2023, the company has received one report of incident in Canada, and no reports of injuries. In the United States, the company has received no reports of incidents or injuries.
What you should do
The impacted control panels can still be used so long as the operator uses the wireless keypad in accordance with the Owner’s Manual and does not press “ENTER” more than once on the keypad. Consumers should contact Chamberlain Group to receive a replacement control panel. Chamberlain Group will offer the repair as a kit with instructions that consumers can be completed by the consumer or a professional installer.
For more information, consumers can contact The Chamberlain Group Canada Co. toll-free at 833-775-1951 Monday–Friday, 9am-5pm, CT. Alternatively, they may register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and The Chamberlain Group Canada Co.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that approximately 19,260 of the affected products were sold in Canada and approximately 96,400 were sold in the United States.
Time Period Sold
The affected products were sold from March 2022 to October 2022.
Place of Origin
Manufactured in Mexico
Details
Importer
The Chamberlain Group Canada Co.
Manufacturer
Group Chamberlain S.de R.L. de C.V.
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