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Consumer product recall

Boa Technology Inc. recalls M3v2 Secondary Reel Dials on Snowboard Boots

Starting date:
February 18, 2016
Posting date:
February 18, 2016
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Boa Technology Inc.

Affected products

M3v2 Secondary Reel Dials on Snowboard Boots

Product description

This recall involves snowboard boots with the M3v2 secondary reel dials.  If the M3v2 reel has an adhesive sticker dot on the front, then the recalled dial has already been replaced and nothing further needs to be done.

This recall involves all sizes and colors of the following brand models containing the M3v2 reel:
Brands Models
32 Binary
Burton Concord, Felix and Photon
DC Control
DeeLuxe Spark Summit and Vicious
Flow Helios Focus
Head Six Boa Focus
K2 Darko
Ride Fuze, Hera, Lasso, Norris and Triad
Rome Inferno and Memphis
Salomon Dialogue Focus
Scarpa EVO F1


Hazard identified

Upon sustaining direct impact or when excessive leverage is applied to the dial, the M3v2 secondary reel can become stuck in the open position, causing a loosening in the fit of the boot at the forward portion of the foot or the internal tongue of the boot, and posing a fall hazard.

Heatlh Canada has not received any reports of consumer incidents or injuries related to this product.

Boa Technology Inc. has received one report of an incident without injuries in the United States, and one report of an incident without injuries in another country.

Number sold

Approximately 296 snowboard boots (148 pairs) with the recalled secondary reel were available for sale at different retail locations in Canada, and about 1,486 snowboard boots (743 pairs) with the recalled secondary reel were available for sale in the United States.

Time period sold

The snowboard boots with the recalled secondary reel were available for sale from June 2015 to October 2015.

Place of origin

Manufactured in China.


Boa Technology Inc.
Ryder Industries

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the snowboard boots with the recalled secondary reel and contact the retailer where the boots were purchased or Boa Technology Inc. directly for a free repair kit.  A repair video is available online .

For more information, consumers may contact Boa Technology Inc. toll-free at 1-844-203-1297 between 9 a.m. and 5 p.m. MST, email or visit the firm's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.