BISSELL® Multi Reach® Hand and Floor Vacuum Cleaner recalled due to fire hazard
Brand(s)
Summary
Immediately stop using the recalled products and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement.
Affected products
This recall involves select models of BISSELL® Multi Reach® Hand and Floor Vacuum Cleaner. "Multi Reach" is printed on the hand vacuum portion of the product and the colours of the vacuums vary. The model number is visible on the product rating label after removing the dirt tank.
Model Number |
UPC |
|---|---|
1985 |
011120234978 |
1985C |
011120239010 |
2151 |
011120237801 |
2151C |
011120239928 |
21518 |
00011120243550 |
Issue
The vacuum's battery pack can overheat and smoke, posing a fire hazard.
As of January 17, 2024, the company has received 1 report of a battery pack sparking and overheating resulting in a minor burn injury in Canada. In the United States, the company has received 16 reports of the vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, 3 of which resulted in minor property damage and 1 resulting in minor burn injury.
What you should do
Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement.
For more information, consumers can contact BISSELL toll free 1-855-739-1702 from 9 am to 9 pm ET Monday through Friday and 9 am to 8 pm ET Saturday, or go to Canada.BISSELL.com/recall for more information about the free replacement.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and BISSELL Canada Corporation.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 14,571 units of the affected products were sold in Canada and 141,946 were sold in the United States.
Time Period Sold
The affected products were sold from October 2016 to August 2022.
Place of Origin
Manufactured in China
Details
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