Consumer product recall

Avlon Industries, Inc. recalls KeraCare Hydrating Detangling Shampoo - Sulfate free

Starting date:
January 16, 2018
Posting date:
January 16, 2018
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
General Public
Identification number:

Affected products

KeraCare Hydrating Detangling Shampoo – Sulfate free

Product description

This voluntary recall involves two lots of KeraCare Hydrating Detangling Shampoo (Sulfate free). The affected products are in 3.79 liter white bottle and 237 milliliter golden bottle, with company’s logo on the front.

The following product lot numbers are included in this recall:
Description Item Number Lot Number UPC
KeraCare Hydrating Detangling Shampoo – Sulfate free, 3.79 liter (1 gallon) 53227 16G1503 9670838012
KeraCare Hydrating Detangling Shampoo – Sulfate free, 237 milliliter (8 ounce) 53943 16K3103 9670833053

Hazard identified

The recalled product is contaminated with the bacteria Enterobacter cloacae. Enterobacter could pose a risk of infection to consumers, especially those with weakened immune systems.

As of January 12, 2018, the company has received no reports of incidents or illnesses to Canadians related to the use of these products.

Number sold

Approximately 312 units of the affected products were sold in Canada.

Time period sold

The recalled shampoo was sold from July 16, 2016 to January 5, 2017.

Place of origin

Manufactured in the United States.



Avlon Industries, Inc.

Melrose Park




Image & Shades Cosmetics Ltd.





Asung Trading, Inc.




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What you should do

Consumers should immediately stop using the recalled shampoo and return the unused portion to the original place of purchase for a replacement or refund.

For additional information, consumers may contact Avlon Industries by telephone toll-free at 1-800-332-8566 between 9:00 a.m. and 5:00 p.m. CST, Monday through Friday or by email.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.