Consumer product recall

Anker 535 Power Bank (PowerCore 20K) A1366 recalled due to fire hazard

Last updated

Summary

Product
Anker 535 Power Bank (PowerCore 20k) A1366
Issue
Consumer products - Fire hazard
What to do

Immediately stop using the recalled product and contact Anker customer support for a refund and disposal instructions.

Affected products

This recall involves Anker 535 Power Bank (PowerCore 20k), model A1366.  The recalled product is a portable electronic charger compatible with a variety of electronic devices, including laptops, iPhones, and iPads. This product was sold in Canada exclusively through Amazon.ca.

Product Model Number Serial Number ASIN Colour
Anker 535 Power Bank (PowerCore 20k) A1366 All serial numbers B0BBZ6718B Black

Issue

A small number of Anker 535 Power Banks (PowerCore 20k) model A1366 may overheat, posing a fire hazard. 

As of February 13, 2023, the company has received no reports of incidents or injuries in Canada.

What you should do

Consumers should immediately stop using the recalled Anker 535 Power Bank and contact Anker customer support for a refund.

For more information, consumers can visit the company website or contact Anker by telephone at 1 800-988-7973 Monday to Friday between 7 am and 5 pm PST, by email at support@anker.com or by live chat on the company website from Monday to Friday between 9 a.m. and 5 p.m. PT.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 619 units of the affected product were sold in Canada.

Time Period Sold

The affected products were sold from October 2022 to January 2023

Place of Origin

Manufactured in China

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Electronics
Companies

Manufacturer

Anker Innovations Limited ("Anker")

Kowloon

Hong Kong

Published by
Health Canada
Audience
General public
Identification number
RA-72904