Consumer product recall

ALERT: Philips Lifeline recalls the non-breakaway neck cord version of Lifeline Personal Help Button pendants

Starting date:
February 20, 2015
Posting date:
February 20, 2015
Type of communication:
Consumer Product Recall
Specialized Products
Source of recall:
Health Canada
Strangulation Hazard
General Public
Identification number:

Affected products

Non-breakaway neck cord versions of the Lifeline Personal Help Button pendants

Product description

This recall involves the non-breakaway neck cord versions of the Lifeline AutoAlert Personal Help Button, Classic Personal Help Button and the Slimline Personal Help Button.

Philips Lifeline personal help buttons with breakaway cords are not affected by this recall.

Hazard identified

Cords that do not have the breakaway design may pose a strangulation risk if the cord becomes caught or entangled on a wheelchair, walker or other protruding objects.

Philips Lifeline and Health Canada has received two reports of deaths that were possibly related to the affected products in Canada since 2009.

Number sold

Over 100 000 units of the affected products were distributed in Canada prior to 2011.

Since 2011, Philips Lifeline has taken steps to recall the affected products and replace them with the new breakaway version of the neck-cord.  However, some of the affected products may remain in the market.

Time period sold

The affected products were distributed prior to June 2011.

Place of origin

Manufactured in the United States.



Philips Lifeline Canada




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers who do not already have a breakaway neck cord should immediately contact Philips Lifeline Canada to order a replacement neck cord with a breakaway feature or an alert button worn on the wrist.

For more information, consumers can contact Philips Lifeline Canada toll-free at 1-800-387-1215 (24hours/7days per week) or via the Philips Lifeline website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.