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Consumer product recall

AC Adapter for Sony VAIO® Desktop Computer

Starting date:
November 6, 2009
Posting date:
November 6, 2009
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Electrical Hazard, Product Safety
Audience:
General Public
Identification number:
RA-500002134

Affected products

AC Adapter for Sony VAIO® Desktop Computer

Product description

This recall involves black AC adapters used with certain Sony VAIO® desktop computers.

The recalled adapter has model number VGP-AC19V17, which can be found on the top right corner of the battery.

The recalled adapter was sold with VAIO® computers that have the following model numbers:

  • VGCJS250DQ
  • VGCLT10E
  • VGCLT18CE
  • VGCLT20E
  • VGCLT28CE
  • VGCLT33CE
  • VGCLT38CE.

Hazard identified

The insulation inside the affected adapters may fail over time. Such a failure could pose a risk of an electrical shock to consumers should they touch the metal portions of the adapter, of the computer connected to the adapter, or of peripheral devices connected to the computer.

Four incidents of short circuiting have been reported to Sony worldwide due to this issue, with no reported injuries or property damage related to these incidents.

Health Canada has not received any reports of incidents or injuries related to the use of these AC adapters.

Number sold

Approximately 3,500 of the recalled products were sold at Sony Canada stores across Canada.

Time period sold

The recalled products were sold from September 2007 to June 2009.

Place of origin

Manufactured in China.

Companies

Importer
Sony Canada
Toronto
Ontario
CANADA
Tel: 1-877-899-7669
Manufacturer
Sony Electronics Inc.
San Diego
California
UNITED STATES

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Consumers should immediately stop using the recalled adapters and contact Sony Canada to receive instructions on how to obtain an improved replacement AC adapter at no charge.

For more information, consumers may contact Sony Canada at 1-877-899-7669, or visit Sony's e-Support web site

Consumers may also view the recall notice on the [NJS_FILE:2659ba92-a47a-4cae-bd1a-66c65470d2b3:bd59005a-e193-4d1b-a7f2-7e7d93842007] web site.